Questions, answered.

Open the event, choose your ticket type and how many, then tap Buy tickets. Enter your name, email and phone number, and pay with mobile money or card. Your ticket arrives by SMS straight away.

MTN MoMo, Airtel Money, and Visa or Mastercard cards. You can also pay cash or mobile money at one of our ticket agents.

Yes, a small booking fee is added to each paid ticket. You always see the full amount, including the fee, before you pay. Free events have no fee.

Wait a few minutes, as mobile networks are sometimes slow. Check that the phone number you entered was correct, and look in your email for the order confirmation, which also has your tickets.

Still nothing? Call or WhatsApp us on +256 771 786 376 with your name and the number you paid from.

Open the link in your SMS to show your QR code. If you have no smartphone or no data, give the 10-letter backup code from your SMS and your name.

No. The QR code changes every 30 seconds so that copies cannot be used, so a screenshot stops working. Open the ticket link on your phone at the gate.

No. Each ticket lets in one person, once. If anyone scans a copy after you, the scanner shows "Already used".

Only if the organizer allows re-entry for that event. If they do, get scanned out at the exit and scanned back in when you return.

Yes, once. Open your ticket and tap Give this ticket to someone else, then enter their name and phone number. They get a new ticket by SMS and yours stops working. Transfers close shortly before the event starts.

No. Open the ticket link from your SMS or email on your new phone and tap Move ticket to this phone. We may text you a code to confirm. The QR on the old phone stops working.

Refunds depend on the organizer of each event. If an event is cancelled, you will be refunded. For other cases, contact us and we will check with the organizer.

Yes. Buy from one of our ticket agents with cash or mobile money and get a printed ticket, or buy online and show the backup code from your SMS at the gate.

Yes. Open your ticket and tap Print or save as PDF. Keep the printout safe: only the first scan gets in, so a copy made by someone else could be used before you arrive.

Create a free organizer account with your details and a photo of your ID. We check every organizer, usually within one working day. Once approved, you add your event, ticket types and prices from your dashboard, and we check each event before tickets go on sale.

Prefer help? Call or WhatsApp us on +256 771 786 376.

After your event, request a payout from your dashboard and we send the money to the mobile money or bank account you registered. Payouts open a couple of days after the event ends, so buyers are protected if an event is cancelled. Your dashboard shows your sales at any time.

Any Android phone with internet and the free TikitiPress gate scanner app. We give you a code to link each phone to your event. We can also supply trained gate staff.